Frequent questions
WHAT IS A DIGITAL GAME?
A digital game is an original game that is downloaded from Sony's servers directly to your hard drive. There is no difference in the content with the physical version, only the medium of support changes, with digital games you do not have to change the disc, nor does the lens of your console wear out.
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WHAT IS A PS4 AND PS5 PRIMARY ACCOUNT?
You download it from our account and play it with your personal account. You can accumulate trophies and save progress in your personal account. To play online you need Plus Membership and an internet connection.
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WHAT IS A PS3 DIGITAL GAME?
You download it from our account and play it with your personal account. You can accumulate trophies and save progress. To play online you need Plus Membership and an internet connection.
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WHAT IS AN XBOX ONE PRIMARY ACCOUNT?
You download it from our account and play it with your personal account. You can accumulate trophies and save progress. To play online you need Gold Membership and an internet connection.
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WHAT IS A NINTENDO SWITCH PRIMARY ACCOUNT?
You download from our account and play with your personal username. You can accumulate trophies and save progress, you can play C/S internet, to play Online requires Nintendo Online Membership and internet connection.
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WHAT IS A NINTENDO SWITCH SECONDARY ACCOUNT?
You download from our account and play with the sent game user, you enter the game with the internet and then you can disconnect from the network, to play it is not necessary to use an internet connection.
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WHAT ARE YOUR OFFICE HOURS?
Monday to Sunday from 10:30 am to 10:30 pm every day of the year
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HOW CAN I CONTACT YOU?
Since the most important thing is our clients, we have opened as many communication channels as possible in search of a quick and timely response. Just use one to communicate
MAIL: You can get in touch by writing to contacto@chilejuegosdigitales.cl
CHAT: From our website: www.chilejuegosdigitales.cl
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HOW LONG DOES DELIVERY TAKE ONCE THE PURCHASE IS MADE?
Product delivery varies depending on factors such as availability, purchase time and payment confirmation.
It usually takes only minutes, but in some cases it may take longer (Due to demand). The maximum delivery time we have is 23 hours. There are no returns for not wanting to wait.
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HOW DO I RECEIVE MY PURCHASE?
Product delivery is via email.
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WHAT PAYMENT METHODS DO YOU ACCEPT?
We have made available to you the greatest number of payment methods that our platform allows us.
- Redcompra
- Credit cards (VISA or MASTERCARD) *
- Electronic funds transfer (TEF) Banco De Chile
- Deposit by CAJA NEIGHBOR BANCO ESTADO
- Deposit by BANCO STATE or SERVIESTADO.
WE DO NOT CHARGE ANY TYPE OF SALES COMMISSION. THE PRICE YOU SEE IS THE PRICE YOU PAY. NO SURPRISE CHARGES!